Refund policy
Refund & Returns Policy
Returns & Exchanges
At Omnia, we want you to shop with confidence.
If your item arrives faulty, damaged, or defective, you are eligible for a free replacement or a full refund within 7 days of receiving your order.
If you change your mind, you may return your item within 14 days of delivery for store credit.
To be eligible for a return:
- The item must be unused and in original condition
- All original packaging must be included
We reserve the right to reject returns that do not meet these conditions.
Return Shipping
- Customers are responsible for return shipping costs
- We strongly recommend using a trackable shipping method
- Omnia is not responsible for lost return shipments
Exchanges
If you would like to exchange an item, please contact us first.
Once your return is received and inspected, we will process your exchange accordingly.
Refunds
If approved:
- Refunds will be issued to your original payment method
- Processing times may vary depending on your payment provider
Please note:
- Shipping costs are non-refundable (unless the item is faulty)
Warranty
All products come with a standard limited warranty covering manufacturing defects.
Additional extended warranty options may be available at checkout (if applicable).
Return Process
To initiate a return or exchange:
- Email us at hellomnia@gmail.com
- Include your order number and reason for return
- Our team will provide you with return instructions
Contact
For any questions regarding returns or refunds:
Email: hellomnia@gmail.com